Casino Host Manager
Casino Host Shift Manager. Sue is originally from the Tuscarora Nation Territory and is very involved in the preservation of her cultural heritage, genealogy and oral traditions. She has been a part of the Seneca Niagara team for over 17 years. Executive Casino Host. Originally from New York, Roger began his casino career as a blackjack dealer more than 20 years ago at Turning Stone Casino. Roger transitioned to Poker Room Manager, Casino Shift Manager then Executive Casino Host. He is dedicated to excellent guest service.
57985
Casino Host
Valley Forge Casino Resort
King of Prussia, Pennsylvania 19406
United States
Jan 25, 2021
Feb 06, 2021
Casino Host Manager
Full Time
Marketing
Mgm Casino Hosts
The VIP Casino Host is responsible for identifying, developing, and retaining slot and table players through personal interactions and telemarketing with a strong emphasis on customer development and growth of existing business.
Job Duties
- Discretionary ability to extend complimentary services in accordance with specific casino guidelines for levels of play.
- Resolve miscellaneous customer complaints, referring to the appropriate supervisor when necessary.
- Act as a resource to customers, by maintaining a working knowledge of the company’s facilities and initiatives and advising customers.
- Establish personal relationships with players providing assistance as required. Actively telemarkets to players to maximize their gaming potential.
- Responsible for creating incremental trips and increased gaming revenue in coded patrons.
- Assists with making arrangements for club members in regard to reservations for dinner, hotel accommodations, etc.
- Promotes the success of the player club and marketing programs by explaining and advocating to customers.
- Records information on customers and updates computer files as needed.
- Assist the slot and table games department with identifying new players and building and maintaining relationships with existing customers. Promote positive customer relations.
- Compiles customer feedback and informs management of findings on a regular basis.
- Handles difficult guests and situations in a calm, timely and professional manner.
- Maintain the highest level of confidentiality. Has discretionary authority to extend complimentary slot play or match play.
- Responsible for maintaining a consistent attendance record.
- Assist in other duties and project as assigned.
- Complies with all casino rules and regulations.
Reports To
VIP Host Manager
GAMING INDUSTRY EXPERIENCE IS PREFERRED
Qualifications
- High school diploma or general education degree (GED).
- Two years of customer service.
- Knowledge of database and player rating software required.
- Excellent communication skills, both written and oral.
- Friendly, outgoing personality required. Available to work flexible shifts, weekends and holidays.
- Ability to work in a noisy and smoky environment.
- Ability to obtain and maintain all necessary licensing.
Competitive Pay & Quarterly Bonuses
Comprehensive Benefits Package
All applicants must be able to demonstrate their US work authorization during the employment verification process.
Please click on the Apply Now button to submit your Casino Careers resume in our database. If you are redirected to our Company Online Application, it must also be completed for you to be considered. If an Email Employer button is visible, it enables you to also submit a resume/cover letter.
Ph: 610-354-8118
Website: https://www.vfcasino.com
VFCR also has 100,000 square feet of banquet, meeting, and conference facilities and two luxury hotel towers. The Radisson Tower has over 300 recently remodeled rooms and the Casino Tower offers 150 completely renovated rooms right in the heart of the action.
Boyd Gaming currently operates 1.76 million square feet of casino space, approximately 38,000 gaming machines, 900 table games, more than 11,000 hotel rooms, and 320 food and beverage outlets.
